Support

Get in touch

Request handling: We monitor the contact inbox and verify account ownership before acting on requests. We aim to respond to and complete verified requests within 30 days of receipt, subject to applicable law and permitted exceptions. If additional time or limited retention is necessary, we explain the reason and next steps. Any shorter deadline required by law takes priority.

Account and sign-in help

Tell us the email used for your account, whether you are a creator or brand, and the error message. You can include a screenshot after removing private information. We may ask you to verify account ownership before changing or disclosing account information.

Crosspost or connection issues

Tell us which platform is affected, when the attempt happened, and the status shown in Crosspost. If one platform succeeded, do not create a new post to both platforms: check the existing result first to avoid duplicates.

A post may take time to process. If Tokkii shows an uncertain result, check the social account directly before retrying. TikTok public publishing also depends on TikTok's approval and account restrictions.

Videos, revisions, and partnerships

Include the brand name, video filename, and a description of the problem. Brands can request a revision while a submission is awaiting review, and creators can upload a revised version from Videos or My Brands.

Use your partnership conversation to agree creative changes, deliverables, usage rights, and compensation. Contact support for app errors, suspected misuse, or access problems.

Payments and billing

Tokkii's built-in payment features currently use Stripe's test environment. If you have a question about a test statement, include its identifier or a screenshot with private details removed. Do not submit real card information for sandbox testing.

For a payment arranged directly with a partner, contact that partner about the agreed payment terms. Support can investigate an app issue but does not automatically resolve a separate contract dispute.

Privacy, deletion, and safety

For access, correction, or privacy questions, see the Privacy Policy. To close an account or remove stored data, follow the data-deletion instructions.

To report unauthorized access, impersonation, infringing content, or a security concern, email support with the subject “Security or safety report.” Share enough detail to locate the issue without including credentials or other users' private information.